Them Digital provides IT Support Services in London EC1 and the surrounding area. We provide a full range of IT support services giving small and medium businesses access to expert IT support while saving on dedicated support costs. But many businesses fail to get the best out of outsourcing key IT support services because of doubts about how the service will actually work and whether it is better to organise IT support services in-house instead. Here we answer some of the most frequently asked question about outsourcing IT support services London.
IT Support Services London – contact us now to discuss your requirements.
Isn't it cheaper to have our own dedicated IT support services staff?
It will frequently be cheaper to outsource IT support services than to pay for in-house staff. This will depend greatly on the size of the company and the number of computers and associated services requiring support. But as a rule of thumb, the smaller the business, the bigger the overhead cost of a dedicated IT support person. For instance, a good in-house support person with experience is likely to cost you at least 35-40K at London rates. In addition, there will be upfront recruitment costs, and ongoing management costs – along with holiday pay, sick pay etc. Outsourcing your IT support services to London based Them Digital means you only need to pay for service when you actually need it.
Won't I get faster response times by having IT support staff in house?
Business owners sometimes prefer to have in-house IT staff on the grounds that if there is a problem they will be able to get an instant response. In practice though, even having your own IT staff does not guarantee this. Permanent staff take holidays and lunch breaks, as well as attending meetings and carrying out important scheduled tasks. They also go home in the evenings and at weekends – unless you have agreed some type of on-call arrangement. When you outsource your IT support services with Them Digital you will, depending on the type of support plan you choose, have immediate phone and remote login service, or have someone on site within 4 or 8 hours of placing a call.
It's also important to remember that response time isn't just about getting someone's attention – it's about how fast a problem gets fixed. A single in-house person may not always know everything they need to know, and may need to spend time researching an unfamiliar problem before they can get on and fix it. At Them Digital we have a team of IT experts across the full range of computing services, which means a fast diagnosis and fix.
IT Support Services London – contact us now to discuss your requirements.
Are we too small/big to benefit from outsourcing IT support services?
Businesses of all sizes can benefit from outsourcing some or all of their IT support services. The most common scenario is a small to medium sized business with a handful of people, where the cost of a dedicated support person is clearly not justified by the amount of work needed. Small businesses like these are often start-ups or highly niche, specialised companies which depend on the expertise of a few people to drive the business forward. It is important for these key people to be spending time on high value work that brings in revenue, rather than getting bogged down in everyday admin and computer maintenance. Having a trusted IT support service to call can make the difference between your business being productive and grinding to a complete halt.
As the business grows, thoughts will turn to the idea of having a specialist IT support person, but depending on the range of kit and software to be supported, one person may not be enough. Here it can make sense to supplement in-house expertise with outsourced support to ensure complete cover, both technically and in terms of personnel availability.
Them Digital therefore specialise mostly in providing IT support services to London's small and medium businesses. However we also work with larger companies on special projects – for instance, bringing in new types of equipment or setting up specialist services.
Whatever your size of business, if you have an IT support services gap, Them Digital can help.
Our in-house people know our systems – isn’t this an advantage compared to outside support services?
Having people who know your systems is clearly an advantage – but it can also sometimes be limiting. For instance, suppose you have a PC network managed by an in-house support person. Now suppose you decide that you really need to bring in some Macintosh kit. Will your PC expert be comfortable integrating the new Macs into the PC network? Choosing an IT support service, such as Them Digital, means that your business can pick and choose from the latest range of technology as required by your business, without being limited by the knowledge of one or two people. Because we work with a wide range of set ups and problems in a large number of different companies, we have more depth of experience and the ability to solve problems quickly and cost effectively.
Our systems don’t have very many problems – do we really need IT support services?
Them Digital’s IT support service does more than fix problems. We can carry out a range of scheduled maintenance designed to prevent problems arising in the future, such as creating and testing backup systems, regular upgrades, virus checking and more. These types of services are insurance against a range of common but potentially devastating problems for your business, such as data loss, slow running machines causing productivity problems, and damage from malicious software.
Our pay-as-you-go service allows you to only pay when problems actually arise. But it also means you have an existing relationship with a reliable IT support provider who can be called up if anything does go wrong.
How can we explore outsourcing but without getting into a long term contract with someone we’re not sure of yet?
As well as a range of support contracts, we offer an ad hoc pay-as-you-go service too. This works well for companies that don’t want to commit to monthly outgoings. But it’s also a great way to try out Them Digital’s services before opting for a longer term support plan. We will be delighted to carry out some initial work for you so you can experience our response times, expertise and professionalism.
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