We
offer a full range of PC and Mac support
plans including pay as you go, remote support
and comprehensive software and hardware
contracts. Read below for more information
on each of these services.
Our
Computer Maintenance & Support
Services
Ad
Hoc (Pay as you go)
Our
ad hoc computer maintenance service
is charged at a fixed hourly
rate. You call us and we’ll
come over its as simple as that.
Great for businesses who do not
want or need a yearly contract
but still need someone to call
when things go wrong.
Unlimited
Telephone/Remote Support
Contract
The
convenient and cost effective
choice for many businesses,
our unlimited remote support
contract provides technical
support over the phone or by
remote log in to your PC /
Mac Desktop and Server.
Clients on this package benefit
from fast effective service,
where the majority of issues
can be resolved without site
visits. They also receive priority
over non contract clients for
emergency call outs. This service
is more reactive than proactive.
On
Site Software Support Contract
Our
on site software support contract
includes unlimited site call
outs for operating system and
application software issues.
It also includes full telephone
support, preventative maintenance
visits and a complete system
overhaul of contracted equipment
including updates, patches
and hardware tests.
This service offers peace
of mind that whenever you have
a problem, help is at hand
for a fixed annual fee. It
includes a guaranteed call
out time of 4 or 8 hours of
your call being placed.
If you have a problem that is
hardware related we will advise
you on the best repair route
and possible costs in getting
you back up and running.
Comprehensive
Computer Support Package
In
addition to on site software
support we can also repair your
hardware if it malfunctions.
This service includes all of
the on site software support
contract features along with
full repair at your workplace
of any hardware faults where
possible and part replacement
and installation. All labour
and delivery charges are included
and temporary workstations will
be supplied if repairs cannot
be carried out there and then.
Based
in Islington, EC1 we are the convenient
choice for businesses in the central
and greater London area.
Whether
you are on a hardware or software contract,
we guarantee an engineer on site within 4-8
hours of a call being placed and endevour to
offer same day solutions.
Can
we do this over the phone..?
Clear,
concise telephone support is available throughout
the duration of your contract.
Is
it broken? Can you fix it?
Complete
overhaul of contracted equipment is available
from comprehensive hardware checks to resolution
of software conflicts.
Sorry
to call again...
Preventative
maintenance on-site visits can be arranged.
We
really appreciate
all your help...
Friendly
advice is on-hand to tackle the smallest and
most head scratching of problems.
